Introduction:
Strengthening customer relationships with treatment plans
Treatment plans are essential to the process of informed consent.
Treatment plans are targeted to the pet owner and outline the current issue, patient history, medications and potential adverse effects, cost estimates and the duration of treatment. They are usually given at the start of treatment so that the client is fully informed of the treatment required.
They help address:
- The areas in which clients often have trouble in understanding
- Things to look out for when caring for the pet at home
- Home care compliance
- Treatment duration, outcomes prognoses
- Next vet or nurse visit
BENEFITS OF A TREATMENT PLAN
Decreased complaints
Many complaints arise at the time at which the payment is expected. Outlining the expected costs, itemising the treatments and estimating the duration of treatment will help reduce complaints.
Increased compliance
Improved knowledge of the problem and care options will drive informed compliance to treatment protocols and prescriptions.
Improved customer satisfaction
Delivering a personalised service will help demonstrate your commitment to the customer and encourage a proactive approach to pet care.
Good record keeping
All VetCheck treatment plans and estimates are stored for a minimum of 7 years and can form part of the patient's records.
INCREASE THE UPTAKE OF YOUR RECOMMENDATIONS BY 40% WITH SUPPORTING CARE PLANS.
Samples
It takes less than 10 seconds to create a personalised pet report from the VetCheck templates.
The heart murmur
Fluffy was evaluated today as part of her puppy vaccination program. Today, we picked up a Grade 2 heart murmur. We recommend re-assessing Fluffy in 4-6 weeks time to determine whether further tests will be required. In the meantime, please watch for signs of exercise intolerance, coughing or shortness of breath. Please contact us if you have any concerns.
The coughing dog
You brought Sammy to be evaluated by the Internal Medicine Service today because you were concerned about his cough. Today, we performed tests that have helped us narrow down the possible causes of Sammy’s cough. Some of the results of these tests are still pending, and we do not want to initiate specific therapy until we have these results. However in the meantime we are starting to treat Sammy’s cough with a cough suppressant. Give the medication as described above and watch for signs of sedation. Please call us if you feel this medication does not improve his cough or if he appears overly sedate. We will call you with the results of the pending tests once they are in hand, and at that time we will recommend a plan for therapy +/- additional testing that may be indicated for Sammy’s cough.
A case of demodicosis
Rocky was examined today by Dr. Jones. We are providing this information to help you successfully manage Rocky's mite problem at home. Today we performed a skin scraping and can confirm a case of localised demodicosis.We have applied topical miticide treatment today and require Rocky to come back in 6 weeks for a recheck and skin scraping to monitor the progress. Please follow the instructions and re-apply the miticide treatment in 1 month.
Source: https://www.vetmed.wisc.edu/wp-content/uploads/2013/01/discharge_writing.pdf?y=15
