How VetCheck helped AdelaideVet improve record keeping and decrease admin tasks

Summary

• Improve Record Keeping: VetCheck has improved record-keeping by providing a digital platform for storing client information and medical records.

• Decrease Admin Tasks and Paperwork: AdelaideVet has experienced a significant decrease in administrative tasks and paperwork, allowing staff to focus more on patient care.

• Shorten Admission Times: With pre-filled admission forms and clear prompts, admission times have been shortened, improving efficiency and client satisfaction.

• Improve Customer Experience: VetCheck has enhanced the customer experience by presenting information professionally and digitally, giving clients confidence in the clinic's services.

About AdelaideVet

AdelaideVet consists of four small animal veterinary practices located in South Australia, including Prospect, Goodwood Road, Stirling, and Trinity Gardens. Their hospital facilities are equipped with modern amenities, including X-ray and ultrasound suites, state-of-the-art anaesthetic monitoring, ECG, and flexible endoscopes, enabling them to provide a wide range of services from standard desexing to complex diagnostic investigations and advanced surgery.

The clinics aim to set the standard for quality in veterinary healthcare by providing outstanding service to pets and their owners. They have been awarded the status of "Hospital of Excellence" by the Australian Small Animal Veterinary Association in recognition of their excellent facilities and services.

The Challenge

Before implementing VetCheck, AdelaideVet faced challenges related to excessive paperwork, leading to inefficiencies in record-keeping and storage.

The Solution

VetCheck revolutionized AdelaideVet's administrative processes by reducing the need for paperwork and manual scanning. The clinics now have a streamlined connection between reception and the hospital team, eliminating the hassle of scanning individual admission forms.

Boosts Productivity and Saves Time

VetCheck has saved AdelaideVet approximately two hours per day on paperwork and inefficiencies. Staff can now quickly fill out admission forms with pre-filled client details and clear prompts, saving time at admission.

Cost Effective

VetCheck has resulted in cost savings for AdelaideVet by reducing stationary costs and staff time spent on tasks like admits, scanning, and storing paperwork. It has also helped prevent errors on estimates, avoiding miscommunication with clients.

Conclusion

Overall, VetCheck has helped AdelaideVet streamline their processes, save time and money, and improve the standards of care provided to their patients.